Frequently Asked Questions

Everything you need to know about shopping with CoSM Shop

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

CoSM Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on CoSM Shop covered by a warranty?

Yes, all our products come with a standard 1-year manufacturer warranty against defects. Please keep your order confirmation as proof of purchase.

Do you offer international shipping?

Currently, we ship to most major international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.